If you are not completely satisfied with your purchase or have received
a product damaged in transit, we will work with you to resolve the issue
expeditiously. For faster processing time, we recommend that you
initiate the return authorization process through

Return Policy


  • Timing: Please contact us within 7 business days from delivery of damaged
    products and 30 days from delivery of non-defective and returnable products.
    Failure to do so will result in a denial of your claim or credit.

  • Credit: 100% credit will be applied for defective products; a 15% restocking
    fee and applicable freight charges will be charged for non-defective returns.
    Please note that credit will not be issued for returns damaged during return
    shipment due to inadequate packaging. Surya provides packaging material
    for rugs at a nominal fee.

  • Initiating Returns: Request a Return Authorization Number (RA#) for
    your return by logging into All return requests for damaged
    or defective products must be accompanied by photos of the damage or
    defect. Return the product(s) as per the instructions. Please be aware
    that returns must be received by Surya within 30 days from RA issue
    date or the Return Authorization will be canceled.

  • Packaging/Labeling: Clearly mark package and/or return document
    with RA#. All products being returned must be in original or equivalent
    packing (8 mil plastic tube for rugs; box or 4 mil plastic for pillows, throws
    and poufs). Wall art must be returned in complete original packaging. 
    Lack of proper packing material results in damaged product during return
    transit and refusal of credit request.

  • Selecting Replacements: Please notify us if a replacement for the returned
    product is required. Replacements are only issued upon request, and will
    require a new order to be placed.

Damaged Return Policy

Please send all damaged item return requests to
Notate on the delivery receipt (in the presence of the driver) the type of
damage incurred. If damage is noticed after the driver has left, please
provide the following documents to help initiate the claim process:

  • Brief description of the damage
  • Picture(s) clearly depicting the damage to the product
  • Picture of the packaging (please send picture even if packaging is intact)

Please do not move the product from its original location or ship the
product back to Surya, as the carrier needs to perform a claim inspection.
It is your responsibility to file a claim for all damaged items, if shipped
using a 3rd party account. Surya is not responsible for any charges
incurred by you due to 3rd party services used for storage or delivery
of product. Surya will credit, wherever applicable, all freight charges
required for delivery/pick-up to original destination address provided.