If you are not completely satisfied with your purchase or have received
a product damaged in transit, we will work with you to resolve the issue
expeditiously. For faster processing time, we recommend that you
initiate the return authorization process through surya.com.
Packaging/Labeling: Clearly mark package and/or return document
with RA#. All products being returned must be in original or equivalent
packing (8 mil plastic tube for rugs; box or 4 mil plastic for pillows, throws
and poufs). Wall art must be returned in complete original packaging.
Lack of proper packing material results in damaged product during return
transit and refusal of credit request.
Damaged Return Policy
Please send all damaged item return requests to firstname.lastname@example.org.
Notate on the delivery receipt (in the presence of the driver) the type of
damage incurred. If damage is noticed after the driver has left, please
provide the following documents to help initiate the claim process:
Brief description of the damage
Picture(s) clearly depicting the damage to the product
Picture of the packaging (please send picture even if packaging is intact)
Please do not move the product from its original location or ship the
product back to Surya, as the carrier needs to perform a claim inspection.
It is your responsibility to file a claim for all damaged items, if shipped
using a 3rd party account. Surya is not responsible for any charges
incurred by you due to 3rd party services used for storage or delivery
of product. Surya will credit, wherever applicable, all freight charges
required for delivery/pick-up to original destination address provided.