If you are unable to find an answer to your question in our FAQs please email us at info@surya.com or call us at 1-877-275-7847
Retailer/Designer
- How do I open an account?
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Please complete our Become a Dealer form and a Surya sales representative will contact you within two business days to process your request.
New accounts will need to submit the following:
- Account Information Form
- Credit Application and/or
- Credit Card Authorization Form
- Is a minimum order required to open an account?
- Yes. Opening order minimums range from $250 to $1,000 depending on size and type of business. We do no have any re-order minimums.
- How can I obtain a price list?
- Surya does not publish price lists. Please complete our Become a Dealer form and a Surya sales representative will contact you with pricing information. We assure you that our pricing is very competitive.
- Can you send me a catalog?
- Only Surya customers receive our print catalog. However, our eCatalog can be accessed by anyone through our website or through our Surya App for iPhone/iPad. Additionally, our complete product assorment can be viewed on our website and is searchable by color, style, collection, construction, material and designer.
- I am not a Surya customer. Can I request samples?
- Samples are only available to Surya customers. Please complete our Become a Dealer form to become a Surya customer.
- How can I obtain a quote for a custom rug?
- Please complete our Custom Rug Quote Form and a Surya representative will provide you with a quote within two business days. The minimum custom rug price is $500. Additional information about our Custom Rug Program can be found in your Price List.
- How can I check the status of my order?
- Surya customers can register for a surya.com account here. A surya.com account allows you to access real time inventory information as well as place, view and track your orders online.
- What is your shipping policy?
- Surya will drop ship to end consumers anywhere in the world.
- What is your return policy?
- We take pride in the quality of our products and our goal is that you are 100% satisfied with your order. If you are not completely satisfied with an order please review our Return Policy for detailed instructions on how to return an item.
- Does Surya belong to any industry organizations?
- Please visit our Trade Partners page for a list of industry associations and buying groups that Surya is a member of.
Consumer
- Do you sell directly to consumers?
- Surya does not sell directly to consumers. To purchase Surya products we encourage you to visit the nearest furniture or interior design store. Alternatively, you can contact Customer Service at 1-877-275-7847 to help locate a Surya dealer near you.
- How do I care for my Surya rug?
- Please visit the Rug Care section of our website to learn how you can extend the life and beauty of your Surya rug.
- I have a problem with a Surya product I purchased. How do I resolve it?
- Please contact the store where you purchased the item and they will assist you as necessary.
Distributor
- I am interested in distributing Surya products in my country. How should I proceed?
- Please email us at partner@surya.com.
Licensing
- I am interested in a licensing arrangement with Surya. How should I proceed?
- Please email us at partner@surya.com.