COMMON ISSUES

Although we stand behind our product 100% and will always return defective merchandise, there are common issues
inherent in our product that needs to be explained to consumers, The issues below are not considered defective and nor
reasons for the product to be returned.

Shedding
All wool rugs will shed.
Hand knotted rugs will shed less than tufted.
Sprouts
Loose fibers are common in hand made rugs.
Clip with scissors.
Creases in rugs
Should disappear in a week or two.
Try reverse rolling.
Fading
Rugs in direct sunlight will fade out over time.
Rotate your rug.
Wear
Rotate rugs every 3-6 months due to traffic.
Rotate rugs every 3-6 months due to traffic.
Odor
Rugs recently removed from bag may have
odor. This will dissipate in a week.
Rugs recently removed from bag may have
odor. This will dissipate in a week.

GENERAL CARE AND CLEANING

Like any investment, if you want it to last you must take care of it properly. We have listed some tips to help you take care of
your product and make it last longer.

Vacuuming
The most damaging effect on area rugs is vacuuming. Extra care must be taken when vacuuming your rug.
High powered vacuums will pull threads out of the back of tugs and cause sprouts.
These include the bagless Dyson and Oreck. If a vacuum can pick up a bowling ball imagine what it can do to a rug.
Solution: Use the handheld attachment to vacuum your rug.
Beater bar will pull fibers from the face of the rug or they can cause the face of your rug to fuzz
Solution: Turn the beater bar off on your vacuum, or if it can not be turned off have it on the highest setting.
The serging on the edges of rugs are very sensitive. Running the vacuum over the edges will cause the serging to
deteriorate and fibers will come loose around the edges.
Solution: Carefully place your vacuum on the edge of the rug.
The fringes on the ends of rugs will be destroyed by all vacuums.
Solutions: Use the handheld attachment to clean fringes.
Brooms and sweepers are a great, gentle way to clean your rug.
Canister vacuums without beater bars are the most effective.

Spot Cleaning
If you spill on a rug, clean it immediately. Once the stain is set in it becomes more difficult to clean.
Never rub a spill as it forces the spill deeper into the rug. Blot with a clean white cloth.
On wool rugs, use lukewarm water or Surya Stain Remover or a wool cleaning liquid to remove any residual stain.
On synthetic rugs, use Surya Stain Remover, Fantastic or 409 can be used to remove grease and stubborn stains.
On natural fiber grass rugs, use lukewarm water to remove any residual stain.
Always use clean water to remove any residual cleaner, and dry towels to absorb any remaining moisture.
Professional Cleaning
Always use a professional area rugs cleaning expert. Cleaning a handmade rug is a different than cleaning wall to wall carpet.
Inspect the rug with the cleaner before it is cleaned. Get a signed receipt and guarantee of work before the work is done.
Extend the life of your Rug
We recommend a rug pad underneath every area rug.
Rug pad extends the life of your rug as it absorbs wear and tear from the friction between floor and rug.
They help avoid accidents from slipping on moving rugs and tripping on turned up edges.
They provide extra cushion on hard surfaces for your feet

SPECIFIC CLEANING GUIDELINES

Synthetic Fibers - Olefin / Polypropylene / Nylon:
  • With a dry cotton towel or white paper towel, blot out stain as much as possible.
  • Scrape off any food or debris with a dull instrument.
  • Mix a very small amount of dish soap with a cup of cold water.
  • Bloat area with dry towel.
  • Fantastic and 409 can be used to remove grease and stubborn stains.
Wool Rugs:
  • With a dry cotton towel or white paper towel, blot out stain as much as possible.
  • Scrape off any food or debris with a dull instrument.
  • Mix a very small amount of dish soap with a cup of cold water.
  • With clean sponge and soap mix, gently remove remainder of stain. Avoid using excessive water.
  • Bloat area with dry towel.
  • Avoid excessive heat or agitation, We recommend using a professional rug
    cleaner on an annual basis. Wool rugs are more prone to bleeding and staining
    than their synthetic counterparts, thus requiring extra prompt and careful cleaning.
Indoor/Outdoor Rugs:
  • With a dry cotton towel or white paper towel, blot out stain as much as possible.
  • Scrape off any food or debris with a dull instrument.
  • Mix a very small amount of dish soap with a cup of cold water.
  • With clean sponge and soap mix, remove remainder of stain.
  • Allow area to dry.
  • For all-over cleaning, spray with mixture of soap and water and rinse with a garden hose.
Natural Fiber Rugs - Jute/Hemp/Coir/Sisal:
  • Natural fiber rugs have an inherent quality of having loose fibers and knots.
    Regularly vacuum the rug on a low-power setting. Vacuum the rug from
    different angles.
  • If you see any loose threads on the face, they should be trimmed with a household scissors. Do not pull the threads on the face to avoid unraveling or damage to the rug.
  • Spills should be blotted with a clean, undyed cloth to absorb as much of the spill
    as possible. Work from the outer edges of the spill towards the center. Gently blot
    small amounts. Do not saturate. If applying cleaning solvents, test on a small area first. For stubborn stains use a professional cleaning service that specializes in wool rugs. Do not dry clean. String cleaning chemicals may damage or fade the rug.
Shag Rugs:
  • Spray extraction, with the use of wool approved products, will help in solving the
    cleaning issue.
  • Shedding is a normal feature in a wool product and decreases over a period
    of time. Do not pull the yarn out as this may result in damage to the rug.
  • Canister vacuums without a beater bar are most effective in cleaning shag rugs.
    Vacuums with beater bar and brushes, or those that are set too low may abrade the face of the rug.