FAQ
- All
- General Information
- Ordering
- Shipping
- Returns
- Custom Orders
- Furniture
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Surya is a wholesaler, so we do not sell directly to consumers. To purchase Surya products, we encourage you to visit the nearest furniture retailer or to work with an interior designer. If you would like to purchase online, you may search for online retailers that sell our products.
Please complete our open a trade account application and a Surya representative will contact you within one business day to complete your request.
New accounts will need to submit the following:
1. Open a Trade Account Application
2. Resale Certificate / Tax ID
3. Credit Card Authorization FormNo, we do not have an opening order minimum or re-ordering minimum.
Please email info@suryainc.com with your business name, location and website and we will provide the name and contact information for your Surya sales representative.
Please email pr@surya.com for any brand, influencer or designer collaboration inquiries.
Visit the Care and Cleaning section of our website to learn how you can extend the life and beauty of your Surya rug.
The best way to place an order is through our website for the quickest processing.
Order status can be checked here. If you are experiencing any issues, please email info@suryainc.com
You can review invoices and make payments online through your surya.com account.
Inventory availability information be found by clicking on the Product Availability link on the product detail page. This includes quantities for items in stock as well as ETA for back ordered items
To view pricing, you must first open a trade account. Once you are logged in to your account pricing is displayed on the product detail page. Additionally pricing for all sizes can be viewed together when you click on the Product Availability link.
Yes, Surya customers are eligible for free samples. Samples enable our customers to clearly view the color, texture and pile height of a rug, simplifying the rug selection process and minimizing the need for returns. Most of our rugs have 18” corner samples available. Orders can be placed through your surya.com account.
If changes need to be made to an order you can call our Customer Care team at 877.275.7847 Option 2 and provide them with the following information to make the change: Customer Number, Surya Sales Order Number or PO Number and the changes that need to be made. Once an order has been released to ship, it cannot be changed.
All cancellation requests must be submitted via email to cancel@suryainc.com. Cancellation is confirmed only when Surya notifies that the order has been cancelled via email. In the cancellation request email please provide: Customer Number, Item Number (if only certain items need to be cancelled), PO Number and/or Surya Sales Order Number. Once an order has been released to ship it cannot be cancelled. Cancellations are not permitted for custom or made to order products once the order is acknowledged.
In-stock items ship within 24 hours for parcel shipments and 48 hours for non-parcel shipments.
Surya Inc. shops for the best shipping carrier to ensure the most cost effective and efficient rates available. Most orders ship regular parcel ground service unless deemed to be non-parcel based upon the order size or shipping characteristics; additional charges apply for expedited service. Freight rates are calculated using a volume and location-based matrix with built-in savings at higher volumes. Our freight program and final shipping costs are visible once logged in.
We offer a 60-day return policy from the date the order is delivered. To request a return authorization number you can click here. Return instructions will be emailed to you.
Custom sizes are available for most of our handmade rugs, with expedited lead times available. Custom orders can be quoted and placed online by selecting “Get Quote” at the bottom of the Product Availability chart.
Custom pricing varies by design, size, and the transit time selected (standard or expedited). You can see pricing for custom sizes when you are logged in to your surya.com account.
Yes, custom rugs have a $500 minimum.
We require a 100% deposit on custom-sized rugs before they are placed into production.
Once a custom rug order is acknowledged, it cannot be cancelled or returned.
SURYA LIMITED ONE-YEAR WARRANTY FOR FURNITURE
Surya Inc. provides a limited one-year warranty on our furniture products. We stand behind the quality of our items and want to ensure our customers' peace of mind when purchasing.
Warranty Coverage: The limited one-year warranty covers manufacturing defects in materials and workmanship under normal, residential use* for a period of one year from the receipt date. If a defect is discovered during the warranty period, we will replace the part or product free of charge once images of the defect are reviewed.
Exclusions:
- Damage caused by misuse, abuse, neglect, or accidental damage.
- Normal wear and tear, fading, or damage caused by exposure to sunlight, humidity, or temperature changes.
- Warranty is void if the customer makes modifications to the furniture, fabric damage due to fabric protection application that causes colorfastness or variations in the fabric, or use of which the product was not designed or intended.
Remedy Exclusions: Liability and exclusive remedy of Surya Inc. under this warranty is limited to actual repair or replacement. Surya's total liability shall not exceed the invoice amount to the original seller. Surya Inc. is not responsible for bodily injury, property loss or damage, removal or relocation of furnishings, or any incidental or consequential damages or costs associated with repair or replacement.
Nontransferable: Warranties extended on Surya products are intended for the protection of the initial purchaser and are not transferable to any other party.
*All furniture sold by Surya Inc. is intended for residential use unless specifically noted as rated for commercial/contract use on the product page.
-
Surya is a wholesaler, so we do not sell directly to consumers. To purchase Surya products, we encourage you to visit the nearest furniture retailer or to work with an interior designer. If you would like to purchase online, you may search for online retailers that sell our products.
Please complete our open a trade account application and a Surya representative will contact you within one business day to complete your request.
New accounts will need to submit the following:
1. Open a Trade Account Application
2. Resale Certificate / Tax ID
3. Credit Card Authorization FormNo, we do not have an opening order minimum or re-ordering minimum.
Please email info@suryainc.com with your business name, location and website and we will provide the name and contact information for your Surya sales representative.
Please email pr@surya.com for any brand, influencer or designer collaboration inquiries.
Visit the Care and Cleaning section of our website to learn how you can extend the life and beauty of your Surya rug.
The best way to place an order is through our website for the quickest processing.
Order status can be checked here. If you are experiencing any issues, please email info@suryainc.com
You can review invoices and make payments online through your surya.com account.
Inventory availability information be found by clicking on the Product Availability link on the product detail page. This includes quantities for items in stock as well as ETA for back ordered items
To view pricing, you must first open a trade account. Once you are logged in to your account pricing is displayed on the product detail page. Additionally pricing for all sizes can be viewed together when you click on the Product Availability link.
Yes, Surya customers are eligible for free samples. Samples enable our customers to clearly view the color, texture and pile height of a rug, simplifying the rug selection process and minimizing the need for returns. Most of our rugs have 18” corner samples available. Orders can be placed through your surya.com account.
If changes need to be made to an order you can call our Customer Care team at 877.275.7847 Option 2 and provide them with the following information to make the change: Customer Number, Surya Sales Order Number or PO Number and the changes that need to be made. Once an order has been released to ship, it cannot be changed.
All cancellation requests must be submitted via email to cancel@suryainc.com. Cancellation is confirmed only when Surya notifies that the order has been cancelled via email. In the cancellation request email please provide: Customer Number, Item Number (if only certain items need to be cancelled), PO Number and/or Surya Sales Order Number. Once an order has been released to ship it cannot be cancelled. Cancellations are not permitted for custom or made to order products once the order is acknowledged.
In-stock items ship within 24 hours for parcel shipments and 48 hours for non-parcel shipments.
Surya Inc. shops for the best shipping carrier to ensure the most cost effective and efficient rates available. Most orders ship regular parcel ground service unless deemed to be non-parcel based upon the order size or shipping characteristics; additional charges apply for expedited service. Freight rates are calculated using a volume and location-based matrix with built-in savings at higher volumes. Our freight program and final shipping costs are visible once logged in.
We offer a 60-day return policy from the date the order is delivered. To request a return authorization number you can click here. Return instructions will be emailed to you.
Custom sizes are available for most of our handmade rugs, with expedited lead times available. Custom orders can be quoted and placed online by selecting “Get Quote” at the bottom of the Product Availability chart.
Custom pricing varies by design, size, and the transit time selected (standard or expedited). You can see pricing for custom sizes when you are logged in to your surya.com account.
Yes, custom rugs have a $500 minimum.
We require a 100% deposit on custom-sized rugs before they are placed into production.
Once a custom rug order is acknowledged, it cannot be cancelled or returned.
SURYA LIMITED ONE-YEAR WARRANTY FOR FURNITURE
Surya Inc. provides a limited one-year warranty on our furniture products. We stand behind the quality of our items and want to ensure our customers' peace of mind when purchasing.
Warranty Coverage: The limited one-year warranty covers manufacturing defects in materials and workmanship under normal, residential use* for a period of one year from the receipt date. If a defect is discovered during the warranty period, we will replace the part or product free of charge once images of the defect are reviewed.
Exclusions:
- Damage caused by misuse, abuse, neglect, or accidental damage.
- Normal wear and tear, fading, or damage caused by exposure to sunlight, humidity, or temperature changes.
- Warranty is void if the customer makes modifications to the furniture, fabric damage due to fabric protection application that causes colorfastness or variations in the fabric, or use of which the product was not designed or intended.
Remedy Exclusions: Liability and exclusive remedy of Surya Inc. under this warranty is limited to actual repair or replacement. Surya's total liability shall not exceed the invoice amount to the original seller. Surya Inc. is not responsible for bodily injury, property loss or damage, removal or relocation of furnishings, or any incidental or consequential damages or costs associated with repair or replacement.
Nontransferable: Warranties extended on Surya products are intended for the protection of the initial purchaser and are not transferable to any other party.
*All furniture sold by Surya Inc. is intended for residential use unless specifically noted as rated for commercial/contract use on the product page.